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Contact us

Customer support for Solventum medical supplies and services is here to help answer your questions.

Contact us by phone

Customer Care: 
Phone: +1-800-228-3957
Hours: M-F 7:30 a.m. – 6 p.m.
CST | USA

Negative Pressure Wound
Therapy/3M™ V.A.C.® Therapy
24/7 Support: 
Phone: +1-800-275-4524
Hours: 24 hours per day, 7 days a
week

Contact 3M™ Express:
Phone: +1-800-275-4524  
ext. 41858

U.S. Office Locations

St. Paul Office:
2510 Conway Avenue E
Saint Paul, MN 55144-1000

San Antonio Office:
2930 W Interstate 10,  
San Antonio, TX 78249-2248

Chat with Us

Need help fast? 
Live Chat with Customer Care  
M-F 7:30 a.m. – 6 p.m.
CST | USA

Chat with us

3M V.A.C Therapy customer support 

Inclement Weather/Natural Disaster Announcement
We would like to remind our U.S. patients to charge their negative pressure wound therapy systems to ensure full battery life in the event of potential power outages.  If you do not have enough supplies to continue to use your negative pressure wound therapy system for the next couple of weeks, please contact us at 1- 800-275-4524 or download MyWoundHealing™ Mobile App to connect your device to order additional supplies: Download on the App Storeopens in a new tab or Download on Google Play Storeopens in a new tab

Rendered image of the 3M ActiV.A.C. Therapy Unit with iOn Progress Remote Therapy Monitoring from a right 3/4 view.

Attest customer support 

Our medical devices are here to help patients and clinicians thrive. Every tool plays a pivotal role in advancing the needle and patient outcomes. In today’s fast-paced world, maintaining even the smallest of medical devices makes a big difference. That’s why we’re committed to helping you restore and repair yours.

Request a repair