3M™ RepairStack™ Performance Solutions

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(SPEECH) [MELLOW ROCK MUSIC] (DESCRIPTION) Text, this video depicts the work practices and procedures of a particular workplace, and may not necessarily reflect the views and opinions of 3M. A person uses the 3M Repair Stack app. (SPEECH) My name is Brian Martin, the director of Auto Collision for Lexus at Pembroke Pines, as well as Lexus North Miami. I've been with the company now, 17 years. Our business model is simple. It is to repair cars back to pre-loss condition, based on the manufacturer's standards. We do a lot of research. We research procedures. We want to know what materials are proper to be used, to return those cars back to pre-loss condition. We implemented 3M RepairStack two years ago. And it's been a game-changer for us. There were several reasons that we implemented 3M RepairStack. The largest one was inventory management. At either given time, our locations have about $20,000 of inventory. It's very important we know exactly what we have, how fast we're using it, and what the exact cost is at any given time. We also want to look at ordering. 3M RepairStack has been a game-changer when it comes to ordering. We no longer sit in front of fax machines, faxing the distributor, waiting to see if they got it, making sure order is accurate. No longer have to sit and issue purchase orders all day, that we used to do. Now we order once a week. And that once a week, it is done electronically, based upon the items that were scanned out of the RepairStack cabinets. 3M's RepairStack has added a lot of value to our shop. It is knowing, as a director, I know exactly what I have, exactly what we're using, what we need to move forward to next month, and allows a very simple management of a very hard account to properly manage, of dry goods. Paint material dry goods is not always about percentages on paper. The largest improvement that we've seen is simple. It's profitability, and it's cost savings. We are now getting paid for what we use. We understand what we use, and who's using it. So if we're building an insurance company, we know exactly the product, by product number, and how much that we need to charge for that product. Morale has gone up immensely because we now have the products that we need to complete the jobs properly. We're no longer running out of inventory. Our distributors really endorse RepairStack. It actually makes their life a lot easier, also. The distributor understands exactly what we order each week, and allows them to have enough stock in their warehouses. When we implemented RepairStack, the first thing we did was we got with the technicians, and advised them that their usage of what products we had would be monitored. And the technicians now all embrace it. In fact, they want to see how they're comparing to their peers, and in the shop, and how much they're using, and what their results are. By allowing us to monitor what they're using, not only control their usage, our cost of dry goods has gone down by 50%. The best part about it is, we can go and make sure that we're billing appropriately for it. The implementation of 3M RepairStack process was very easy. 3M brought in a team. They laid out the cabinets for us. They did the barcodes for us, and advised us who can do this process and how it works. Additionally, they're always available online, should we have any concerns. Their help desk is phenomenal, helping us navigate through any reports that we have questions with. If I was speaking to another body shop manager regards to 3M's RepairStack, I would really want to have them look at all aspects, and not just measure percentages. Look at your time savings when you're ordering. Look at the reduction of your accounting staff processing purchase orders. Take a look at the quality of products that aren't failing during the repair. But also, take a peek at your reports. What is your dead stock report? What is the total shop profit that you're making, versus just paint material profit? The 3M reps are great guys. They're very knowledgeable. They understand their products. Our team trust them. Our team understands who they are. And they stand behind the products they use. And they have built great relationships with them. We only use 3M products at our facilities. [MUSIC PLAYING] (DESCRIPTION) A person stands in front of supply cabinets and scans various product barcodes with the 3M repair stack app. Closeups of product rows and their barcode displays. The 3M Repair Stack app screen. Text, 3M. Science, applied to life.